Returns & Exchanges

Not the right fit? No problem. We make returns easy.

30-Day Free Returns

We want you to love your shoes. If they are not perfect, return them within 30 days for a full refund.

Return Policy

Eligible for Return

  • - Unworn shoes with tags attached
  • - Items in original packaging
  • - Returns within 30 days of delivery
  • - Items purchased at full price or on sale

Not Eligible

  • - Worn or damaged items
  • - Items without original tags
  • - Returns after 30 days
  • - Final sale items (marked as such)

How to Return

1

Start Your Return

Contact our support team or fill out the return request form to initiate your return.

2

Pack Your Items

Place items in original packaging if possible. Include all tags and accessories.

3

Ship It Back

Use the prepaid shipping label we provide and drop off at any carrier location.

4

Get Your Refund

Once received, we process refunds within 5-7 business days.

Exchanges

Need a different size or color? We recommend placing a new order for the desired item and returning the original. This ensures you get your new shoes as quickly as possible.

If you need an exchange for the same item in a different size, contact our support team and we will do our best to accommodate your request.

Refund Information

Processing Time

Refunds are processed within 5-7 business days of receiving your return.

Original Payment Method

Refunds are issued to the original payment method used for the purchase.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error.

Preorder Cancellations

Flexible Preorder Policy

You may cancel your preorder for a full refund at any time before the item ships. Once shipped, our standard return policy applies. Contact our support team to cancel a preorder.

Need Help?

Our support team is here to help with your return or exchange.

Contact Support